【 職務簡介 】
FunNow 正加速擴展國際版圖，建立具備 SSO（Shared Service Operations）性質的營運支援角色。此職務將主導商戶檔案建構、合約審查與流程優化，同時協作業務與客服團隊，支援跨國市場運作與資料一致性。如你擁有條理思維、喜歡橫向整合與多國專案挑戰，歡迎加入我們！
【 主要職責 】
．審查及處理商戶合約與上線申請。
．在後台系統建立商戶檔案、設定方案與資料維護。
．執行商戶教育訓練，包括後台操作與系統使用。
．與跨國 BD／業務團隊協作，支援不同 BU 的商戶策略與啟動流程。
．協助客服相關事項並執行上級主管指派任務。
．配合團隊推動流程標準化與多國 SSO 作業流程建立。
[ Capsule ]
FunNow is rapidly expanding internationally and establishing a Shared Service Operations ( SSO ) – style support function. This role leads merchant profile creation, contract review, and process optimization, working closely with Sales and Customer Service teams to ensure cohesive, multi-country operations and data consistency. If you thrive on structured workflows, cross-functional synergy, and international project challenges, we'd love for you to join us!
[ Typical Accountability ]
- Review and process merchant contracts and onboarding applications.
- Create and maintain merchant profiles, package configurations, and data integrity in backend systems.
- Deliver merchant training and education on backend tools and platform usage.
- Collaborate with cross-country BD/Sales teams to support merchant strategies across different BUs.
- Assist in customer service operations and complete tasks assigned by supervisors.
- Contribute to workflow standardization and SSO process development across multiple markets.
【 必要條件 】
．熟練 Office 軟體與文書處理。
．條理思維強，擅長資料整理與檔案管理。
．擅長跨團隊合作與多國溝通協調。
．細心、抗壓、善於多工與時間安排。
．中英文溝通熟練，能處理書面與口頭文件。
[ Essential Competencies ]
- Proficient in Office tools and documentation workflows.
- Excellent organizational skills with strong data and file management capabilities.
- Skilled in cross-team collaboration and multi-country communication.
- Detail-oriented, resilient under pressure, adept at multitasking and time management.
- Fluent in Chinese and English, both written and spoken.
【 加分條件 】
．曾擔任業務助理、商戶上線／營運專員或具備 SSO 經驗。
．熟悉合同審查流程、商戶上線與教育訓練作業流程。
．使用 CRM / CMS 或 POS 系統經驗。
．曾參與多國專案或與外國團隊協作經驗。
．對新創平台與跨國營運具高度興趣。
[ Desirable Competencies ]
- Experience in Sales Support, Merchant Onboarding, or Shared Service Operations ( SSO ) roles.
- Familiarity with contract review processes, merchant setup, and training workflows.
- Experience with CRM/CMS or POS systems.
- Involved in multi-country projects or collaboration with international teams.
- Strong interest in platform startups and global operations.
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