Job Summary
In this role, you will be responsible for executing on wing-to-wing HR processes and supporting the HR team across all HR service categories including onboarding, offboarding, data maintenance, reporting, metrics and more. Develop an in-depth, wing-to-wing knowledge of company HR operations systems & processes. This role requires emphasis on data integrity and analysis to support key HR decisions while providing coverage and support as needed. Identify and resolve operational issues and support process improvements. Promote “Best in Class” service while developing effective relationships and working cross functionally with internal teams and suppliers
Roles and Responsibilities
Execute wing-to-wing HR processes across all HR service categories including onboarding, offboarding, data maintenance, reporting, metrics etc.
• Ensure timely and accurate execution of payroll & benefits process, 100% align both local and global compliance.
• Drive payroll/benefit vendor service delivery per service agreement and manage vendor performance through regular reviews and metrics.
• Support internal & external audits.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good knowledge and judgment within established procedures.
• Provide dedicated support and guidance to site HRs with specific focus on and partner with site HR team to communicate ongoing delivery, changes, provide value-added consultation and services.
• Prevent, mitigate HR risk and compliance issues in daily job via raise out the issues at early stage.
• Proactively seek partner/customer feedback to identify areas for process improvement.
• Manages employee lifecycle related questions from employees, managers and HR team in a timely and professional manner.
• Broaden knowledge of theories, practices and procedures in own discipline to execute functional policy/strategy.
• Develop strong working relationships with leaders and employees, ensuring effective communication and early identification of requirements and service issues.
• Review as-is process, identify & lead improvement plan by leveraging FLIGHT DECK
• Guide and mentor team members.
• Successful delivers all other tasks assigned by HR leader.
• Mininum 3 years of HR experience.
• Mininum 2 years of CNB experience.
• Min. bachelor degree of accredited university or knowledge in Human Resources & Payroll and Benefits Service Delivery. Experienced and familiar with MRO shop environment is preferred.
• Demonstrated process ownership and accountability; with confidentiality & controllership mindset.
• Understand HR wing-to-wing processes and the core payroll and benefits operational processes.
• Process mind set and is detail oriented with strong execution. Able to prioritize multiple tasks & work to deadlines, demonstrated organizational skills, high standard of accuracy, an attention to detail, and excellent follow-up skills.
• Solid analytical skills for avoiding errors, detecting root cause including the ability to identify trends and improving operational processes in a complex organization.
• Supportive and enthusiastic team player, develop and maintain team and client relationships.
• Good interpersonal & communication skills.
• Fluent English in both verbal and written.
• Good command of PC skills.
