About the Job
We're a leading global brand dedicated to creating Smart, Helpful, and Bold baby gear since 2007. Our business has continued to grow exponentially, and we're looking for an After Sales Coordinator (m/f/d) to join our team in Neihu District, Taipei City, Taiwan.
The Sales Operations Coordinator plays a crucial supporting role in our international B2B aftersales operations, ensuring our global customers receive prompt and efficient support for their spare part and product-related needs. You'll be the go-to person, working closely with international subsidiary aftersales teams, logistics, product management, and our manufacturing facility to streamline processes, resolve issues, and maintain product information in a fast-paced, multi-cultural environment where our products are always evolving.
Accurately process spare part orders from our global subsidiaries for all of our brands. This includes meticulous detail verification and timely entry into our database.
Manage the database and track the progress of all orders, ensuring accurate and up-to-date information at all times.
Actively solve problems related to orders and product issues that our overseas partners encounter, ensuring timely and effective resolutions.
Maintain impeccably organized and accurate sales records across various platforms, including shared folders, Microsoft Teams, and project management tools like Asana or Trello.
Perform essential administrative duties such as data entry and maintaining databanks.
Maintain critical product lists, data, and information, adapting to our constantly evolving product lines and ensuring everything is up-to-date.
Serve as the central point of contact, fostering seamless communication between our subsidiary aftersales teams, logistics partners, and Product Management.
Provide crucial support to sales coordinators in resolving any spare part order challenges.
Cultivate close relationships with other departments, especially the product and sales teams, to ensure cohesive operations and information flow.
Respond promptly to customer inquiries, provide essential product information, and address basic service issues.
Handle complaints and expertly escalate complex concerns to PM, logistics, or sales managers when needed.
Place weekly spare part orders with our factory, and diligently track the progress of quotations, missing information, and order confirmations.
1-3 years of proven experience in an aftersales, sales support, or coordination role within a B2B environment.
Solid expertise with SAP for order processing and data management is advantageous but not essential.
Exceptional cross-departmental collaboration skills, with the ability to work effectively with sales, logistics, product management, and international teams in a multi-cultural setting.
A highly organized and detail-oriented personality is crucial, especially when managing multiple tasks, complex international order information, and constantly changing product data.
Fluent in English and Mandarin is a must, both written and verbal.
Strong problem-solving abilities with a proactive approach to addressing order and product issues.
Excellent communication skills for clear interaction with internal and international teams.
A strong willingness to learn and adapt in a dynamic and evolving environment.
Flexible Schedule: Achieve a healthy work-life balance with the flexibility to manage your schedule.
Complimentary Office Meals: Enjoy free fruits, lunch, and dinner at the office, along with occasional afternoon tea.
Career Growth Opportunities: Access to continuous learning and development programs to help you advance in your career.
Competitive Compensation Package: Attractive compensation package to ensure your well-being.
Extra Benefits: We show appreciation through occasional benefits and rewards like private musical and art events, birthday coupons, and other special perks.
Dynamic Global Environment: Gain hands-on experience in a rapidly growing international company, with exposure to global best practices.
Diverse & Supportive Team: Collaborate with a talented, multicultural team with 20+ nationalities and learn from a wide range of professional backgrounds.
Professional Development: Grow your skills and career while being mentored by industry experts.
