About The Role
We're looking for a sharp, curious, and mission-driven Platform Operations Associate – Risk Management to join our growing team at BTSE. This role is at the front lines of safeguarding our users and ecosystem from malicious actors. You will lead in analyzing scam patterns, designing risk mitigation strategies, and collaborating cross-functionally to ensure a secure platform experience during daily operations as well as throughout the launches of marketing campaigns.
This position is ideal for someone who thrives in investigative work, has a passion for user protection, and brings a data-informed approach to operational excellence. If you're looking to make a real difference in a fast-moving crypto environment while leading a team and influencing platform strategy, we'd love to connect with you.
Responsibilities:
- Monitor, analyze, and investigate suspicious activities, particularly related to scam cases and user behavior anomalies by aligning with internal resources and external tools to speed up the mitigation actions.
- Conduct in-depth investigations into high-risk transactions, extracting insights to identify emerging fraud patterns and potential vulnerabilities.
- Perform feature mining and behavior analysis to uncover trends and develop intelligence that proactively protects users.
- Design and implement targeted risk mitigation strategies, focusing on effectiveness, scalability, and long-term platform safety.
- Develop user-facing alert mechanisms and intervention strategies to identify and assist potential scam victims in real time.
- Partner closely with internal teams including Marketing, Product, Development, Technology, Customer Support, Legal, and more to ensure a holistic and coordinated approach to user protection.
- Drive operational initiatives with a data-first mindset, continuously improving how we detect, respond to, and prevent risk across the ecosystem.
Requirements:
- 3-5+ years of relevant experience in Risk Control, Fraud Prevention, or related roles, preferably within crypto, fintech, payments, banking, or financial services.
- A strong passion for protecting users and a tenacious, detail-oriented mindset when it comes to identifying scam behaviors and tactics.
- Excellent communication skills in English—both written and verbal—with the ability to influence across departments and levels.
- Strong analytical and investigative skills, with proficiency in data-driven decision-making.
- Experience collaborating with cross-functional, international teams in fast-paced environments. A proactive self-starter who's not afraid to dig deep and adapt in a dynamic landscape.
Nice to haves:
- Knowledge in Data Intelligence BI Tool and data processing skills with Python and SQL is a plus.
工作經歷: 不拘
學歷要求: 專科、大學、碩士
科系要求: 不拘
語文條件: 不拘
擅長工具: 不拘
工作技能: 消費者行為、財務金融與風險管理、電商營運、數據分析
We prioritize employee well-being through a comprehensive benefits package:
● Health & Wellness Benefits: Comprehensive health insurance, annual check-ups and onsite wellness initiatives.
● Flexible Work Arrangements (Role-Dependent): We support flexibility while ensuring effective team collaboration.
● Growth Opportunities: Career advancement opportunities in a rapidly expanding industry with international exposure.
● Comprehensive Leave Benefits: Enjoy paid volunteer time, Christmas Day and birthday leave, on top of annual leave, paid sick leave, enhanced maternity/paternity leave.
● Employee Engagement: Enjoy weekly lunches, team-building activities, and a dynamic and collaborative work environment.
我們通過全面的福利計劃優先考慮員工福祉：
● 健康福祉：完善的團體健康保險、年度健康檢查，並提供職場健康活動，保障您的身心健康。
● 彈性工作安排(視職務而定)：彈性上班，同時確保團隊高效合作。
● 成長機會：在快速成長的產業中拓展國際實務經驗，幫助職涯成長。
● 完善的休假福利：除了優於法規的年度休假、帶薪病假、產假/陪產假外，還享有帶薪志工假、聖誕假及生日假，讓您兼顧工作與生活。
● 員工參與：每週兩次免費午餐、定期團隊建設活動，打造多元合作的工作環境。
